When the installation is complete, Skype will re-launch itself.The installation should be an automatic process. If a new version is available, you can click the Update button to get it. Skype will automatically check for updates.From the menu on the left, click Help & Feedback.Click on the three dots next to your profile information.Here’s how to update Skype on Windows 10: Compatibility issues can come up if you’re using an older version of Skype. The first thing you should do when your Skype keeps crashing is update the application. We recommend trying these solutions in order to possibly fix your issue quickly. How to Fix Skype Keep Crashing on WindowsĪs Skype is primarily used on Windows devices, most issues get reported on this platform. It’s always useful to take a look at the Skype Blogs website for information.Īnother thing that could cause constant crashing in Skype is compatibility issues, d amaged files, or malware. The cause is usually addressed by Microsoft which often publishes patches and updates whenever something happens to Skype. For example, in 2015, Skype users discovered that sending someone “ would crash their app.īugs like this appear all the time. In the past, there have been several cases of bugs causing Skype to crash. Most of the time, crash reports come from Windows 10 users after system updates. There is no known cause of why Skype keeps crashing for some users. By following our guide, you can learn how to fix the issue on both Windows and Mac systems. If Skype keeps crashing, something has to be done in order to fix the program. Have you ever had the Skype application crash while you were talking to someone? Especially during important calls, this can cause problems. It's also included in some Microsoft Office suites. You can keep in touch with your friends, family, colleagues, or business partners. You can try setting those to "Disabled" and "Off", respectively, in case the camera is turning off as a result of power management issues.Skype is one of the most popular applications used for communication online. If neither of the above help, you can also check some settings in the Power Options (go to "Control Panel\Hardware and Sound\Power Options" in the Control Panel, click "Change plan settings", click "Change advanced power settings"). These kinds of problems are very difficult to diagnose without having physical access to the computer in question. Whether either of these will address your specific scenario, I can't say for sure. You can find more details about this particular problem here. If you are running 64-bit OS, you will also need to do the same for the HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform key. Using regedit, you will need to find the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform key in the registry, add a DWORD value named EnableFrameServerMode, leaving it set to the default value of 0. This is somewhat more advanced, and only addresses a very specific scenario. Disable "FrameServerMode" in the registry.This should rediscover the camera and reinstall the drivers. Then choose "Scan for hardware changes" in the "Action" menu. You'll need to go into the Device Manager utility, find the camera, right-click and choose "Uninstall device", making sure you check the box that says "remove software" when prompted. Simply remove and reinstall the driver for the camera.However, doing a little investigation on the ThinkPad in particular, I found a couple of options that could be applicable to your situation: Camera issues can be caused by a variety of problems.
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